This article contains installation instructions and firmware files for the Avocor AVE-xx50 series interactive displays.
Checking your firmware version
Prior to installing firmware, you should check your current version in the display's UiQ on-screen menu by pressing the gear icon button on the UiQ Home screen, the front panel keypad on the display, or on your E-series remote control unit. Once the side panel appears, tap the About menu tile, and check the Firmware Version section.
Over-the-air (OTA) updates
Required items
- Connect the display to the network via:
- Ethernet/CAT5 (preferred)
- USB WiFi module
OTA update process
1. When a new firmware is pushed from our Fuse servers to the internet, the file will automatically download and install in the background. Once complete, there will be a notification on the bottom of the screen which informs you that the display can be rebooted to complete the firmware upgrade
2. Tap "Reboot" when you are ready to upgrade the firmware.
3. After the display reboots, there may be a notification at the top of the screen that firmware updates are being performed, do NOT power off the display until these are complete.
4. Open the Settings and navigate to About đź † Factory Data Reset, then tap Yes
5. After the display reboots, there may be a notification at the top of the screen that firmware updates are being performed, do NOT power off the display until these are complete.
6. Done!
USB updates
Required items
- FAT32 formatted USB drive.
USB update process
This process applies to the aml_upgrade_package.img file type.
1. Click your desired firmware version from the downloads section.
2. Extract the contents of the .zip file to the USB drive in the root directory.
3. Your USB drive should have only one file in it called “aml_upgrade_package.img”
4. Plug the USB drive into the USB 2.0 port located on the left edge of the display.
5. Open the Settings and navigate to About đź † USB Update.
7. Once a compatible USB and firmware has been detected, the Insert USB button will highlight and change to Apply Update.
8. Select Apply Update to begin installing the firmware.
9. The display will reboot and the screen will show “Upgrading…” on screen.
10. When the progress bar reaches 100%, the display reboots automatically.
11. After the display reboots, there may be a notification at the top of the screen that firmware updates are being performed, do NOT power off the display until these are complete.
12. Open the Settings and navigate to About đź † Factory Data Reset, then tap Yes
13. After the display reboots, there may be a notification at the top of the screen that firmware updates are being performed, do NOT power off the display until these are complete.
14. The update is complete, you may verify your current version by opening the Settings menu and clicking the About tile.
15. If your device has been connected to the network at any point before you have performed a USB update, it is necessary to delete the device registration information on the Fuse remote management platform in order to successfully re-register your device. There are two ways to do this:
A) If the device was network connected but has never been claimed in your organization's Fuse tenant, please contact Avocor Support with your device serial number and we will manually delete the device data:
Phone: Americas, APAC, Oceania: +1 (855) 268-7999
United Kingdom and EMEA: +44 0333 300 3457
Email: service@avocor.com
B) If you have previously claimed the device in your organization's Fuse tenant, simply navigate to the device page and delete the device.
USB Firmware and release notes
AVE-5550 Firmware
Click the version number to download.
| Release Date | Firmware Ver. (Click to download) | Release Notes |
|
1/28/2025 |
1.1.12 |
- Fixed issues related to the Fuse registration process. - Added Power Scheduling settings. - Fixed issue where display would shut off after 10 minutes of no video signal. - Fixed issue where the security passkey would not reset when disabling the feature. - Fixed issue where information would display incorrectly in Advanced Settings menu. - Remapped the "Favorite Source" to the Home button instead of Input button. - Fixed issue when "Wake on Input" is enabled and "Auto Detect New Input" is disabled where the display would not wake. Now, the display will wake and change to the selected Starting Source. - Fixed issue with front LED color sometimes being red when woken from standby. - Fixed issue where Speaker Mute option would not be retained after a power cycle. |
| 11/11/2024 | 1.1.0 |
- Fixed issue where lifting the stylus would launch LucidSpark - Fixed issue where LucidSpark session would stay active when switching to another source - Implemented Timeout Source and Display Sleep functionality - Software version now visible in the "About" menu - Changed "Speaker Mute" toggle in the settings menu to behave as a permanent global speaker mute. In prior versions, this toggle only set the volume to 0% - Improved behavior when using manual time option. - Improved behavior of Presense detection. - Fixed issue where the Home button would not close the settings menu - Fixed issue where the front buttons would not remain locked after a reboot. - Improved Home Menu layout. |
| 9/29/2024 | 1.0.22 |
- Added LucidSpark App - Fixed issue where power button would not lock when enabling "Lock Front Buttons" in the settings menu. |
| 8/9/2024 | 1.0.21 |
- Fixed an issue where the home page would not load after completing the out-of-box setup. - Improved reliability of the USB Type-C Port. - Fixed issue where screen burn-in prevention would run every 30 minutes. - Miscellaneous UI improvements. - Fixed issue with auto-brightness behavior - Fixed issue where speakers were not muting when 3.5mm audio port in use - Fixed issue where popping sound occurred when unplugging USB Type-C cable - Added boot animation - Added VGA Tile |
| 6/4/2024 | 1.0.11 | - Initial build |
AVE-6550, AVE-7550, AVE-8650 Firmware
Click the version number to download.
| Release Date | Firmware Ver. (Click to download) | Release Notes |
| 1/28/2025 | 1.1.12 |
- Fixed issues related to the Fuse registration process. - Added Power Scheduling settings. - Fixed issue where display would shut off after 10 minutes of no video signal. - Fixed issue where the security passkey would not reset when disabling the feature. - Fixed issue where information would display incorrectly in Advanced Settings menu. - Remapped the "Favorite Source" to the Home button instead of Input button. - Fixed issue when "Wake on Input" is enabled and "Auto Detect New Input" is disabled where the display would not wake. Now, the display will wake and change to the selected Starting Source. - Fixed issue with front LED color sometimes being red when woken from standby. - Fixed issue where Speaker Mute option would not be retained after a power cycle. |
| 11/11/2024 | 1.1.0 |
- Fixed issue where lifting the stylus would launch LucidSpark - Fixed issue where LucidSpark session would stay active when switching to another source - Implemented Timeout Source and Display Sleep functionality - Software version now visible in the "About" menu - Changed "Speaker Mute" toggle in the settings menu to behave as a permanent global speaker mute. In prior versions, this toggle only set the volume to 0% - Improved behavior when using manual time option. - Improved behavior of Presense detection. - Fixed issue where the Home button would not close the settings menu - Fixed issue where the front buttons would not remain locked after a reboot. - Improved Home Menu layout. |
| 9/29/2024 | 1.0.22 |
- Added LucidSpark App - Fixed issue where power button would not lock when enabling "Lock Front Buttons" in the settings menu. |
| 8/9/2024 | 1.0.21 |
- Fixed an issue where the home page would not load after completing the out-of-box setup. - Improved reliability of the USB Type-C Port. - Fixed issue where screen burn-in prevention would run every 30 minutes. - Miscellaneous UI improvements. - Fixed issue with auto-brightness behavior - Fixed issue where speakers were not muting when 3.5mm audio port in use - Fixed issue where popping sound occurred when unplugging USB Type-C cable - Added boot animation - Added VGA Tile |
| 6/4/2024 | 1.0.11 |
- Initial build |